How is my payment processed?
Your payment is processed through the secure ‘STRIPE’ payment platform. STRIPE is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in on-line payments.
When will my order be dispatched?
Your order will be dispatched within two working days unless you are ordering a light from one of our European manufacturers. For those products, the lead time is stated on each product page.
How is my order delivered?
We use StarTrack Couriers and TNT Express. Road Express deliveries on the East Coast of Australia take between 1 – 2 days and deliveries to SA and WA take between 3 – 7 days. If you require your order sooner, we can provide you with a quote for air freight at a competitive price.
In the event that there is an unforeseen delay with the dispatch of your order, we will notify you straight away with the details to confirm whether you still wish to proceed.
Can I track my order?
Yes, we will send you your tracking details once your order is dispatched.
Do you offer Trade Pricing?
Yes, we do offer trade pricing. Along with running a retail lighting showroom and on-line lighting store, we are also Lighting Consultants. A large component of our business is designing lighting plans and specifying lights for residential and commercial projects.
If you are a registered Lighting Consultant, Architect, Interior Designer, Interior Decorator, Electrician or Builder (or you represent one of these entities) please email firstname.lastname@example.org with your lights/lighting schedule and we will provide you with project pricing at competitive rates.
Can you help me with technical advice?
Unlike many on-line stores, we can actually offer our customers expert advice on all aspects of their project. Whether you require advice on numbers/spacing/sizing of lights, switching, drivers etc, our team can competently assist our customers or their Electrician to ensure their lighting plan and installation meets their requirements.
Do you deliver outside of Australia?
Yes we do. Please send an email to email@example.com with the items you are interested in as well as your postal code, state and country and we will arrange a quotation including the freight costs.
What happens if my order arrives damaged?
If you receive damaged goods, please notify us within 7 days via email with images of the damaged product. If the goods have been damaged in transit we will offer you a replacement part or full replacement.
What if my light is faulty?
If you find that a product is faulty once it has been installed, and your order is still within the manufacturer’s warranty period, we can assist you with the warranty process. Please send an email with your name, date of purchase and images/details of the fault.