FAQ


How
is my payment processed?

Your payment is processed through the secure ‘STRIPE’ payment platform. STRIPE is certified to PCI Service Provider Level 1.  This is the most stringent level of certification available in on-line payments.

Alternatively, if you are requesting Trade pricing or just prefer to pay by bank transfer, please send an email to info@creativelightingsolutions.com.au and we will issue you with an invoice without further delay.  Upon receiving payment, your order will be promptly processed.

How is my order delivered? 

We use StarTrack Couriers and TNT Express.  

Can I track my order?

Yes, we will send you your tracking details once your order is dispatched.

In the event that there is an unforeseen delay with the dispatch of your order, we will notify you on the next business day with the details to confirm whether you still wish to proceed.

Why is pricing not displayed on all of the products on your website? 

No pricing doesn't always mean expensive lights....so please do not hesitate to contact us for more information.

Certain manufacturers request that pricing not be displayed to create a fair platform for their distrubutors.  

Furthermore, some of our products are made to order from overseas where pricing of materials and freight vary over time and a quotation issued.

Do you offer Trade Pricing? 

Yes, we do offer trade pricing.  

If you are a registered Lighting Consultant, Architect, Interior Designer, Interior Decorator, Electrician or Builder (or you represent one of these entities) please email  info@creativelightingsolutions.com.au with your lights/lighting schedule and we will provide you with project pricing at competitive rates.

Can you help me with design and technical advice? 

Yes we can.  Along with running a retail lighting showroom and on-line lighting store, we are also Lighting Consultants.  A large component of our business is designing lighting plans and specifying lights for residential and commercial projects.  

What sets us apart from other on-line stores is that we offer our customers expert advice on all aspects of their project. Whether you require advice on styling, numbers, spacing, sizing of lights, switching, drivers etc, our team can competently assist our customers or their Electrician to ensure their lighting plan and installation meets their requirements.  

Whether you are purchasing on-line or directly through our retail/trade showroom, you will receive the same dedicated service from our team.

Do you deliver outside of Australia?

Yes we do.  Please send an email to info@creativelightingsolutions.com.au with the items you are interested in as well as your postal code, state and country and we will arrange a quotation including the freight costs.  

What happens if my order arrives damaged? 

If you receive damaged goods, please notify us within 7 days via email to info@creativelightingsolutions.com.au with images of the damaged product(s) and packaging.  If the goods have been damaged in transit we will offer you a replacement part or full replacement.  In event that we are unable to fulfil this, we will offer you a full refund.

What if my light is faulty? 

If you find that a product is faulty before or after it has been installed, and your order is still within the manufacturer’s warranty period, we can assist you with the warranty process.  Please send an email info@creativelightingsolutions.com.au with your name, date of purchase and images/details of the fault.  We are here to discuss any fault issues with our clients and electrician during any stage of the process to ensure a speedy solution. Please call us on (02) 66807007 or visit our showroom Unit 5 / 21-23 Tasman Way, Byron Bay NSW 2481.

Returns 

We do not offer refunds on returns, however, if you have changed your mind, please contact us within 14 days days of receiving your order.  We offer store credits (less a restocking fee) provided the product(s) and packaging are in the same condition that you received them.  Restocking fees vary between manufacturers and commonly range from 10% - 20%.  If you believe that there is a chance that you may want to exchange an item, please check with us for more details. 

* All returns are to be shipped to us at the clients expense.

* Credits do not apply to made to order products or International product items that we do not hold in stock.

* Date of dispatch for all returned items must fall within 30 days of the date of receiving your order.

 

 

0.11 seconds to create page